Legal.
Who we are, how we handle your information, and the terms of this website.
Company information
Wayland London is a trading name of Wayland London Ltd, registered in England and Wales, company no. 16195464.
Email: hello@waylandlondon.com
Privacy notice
Last updated 16 October 2026.
Who we are
Wayland London is a trading name of Wayland London Ltd (company no. 16195464). We decide how your personal information is used, so we are its controller. Contact us at hello@waylandlondon.com.
What we collect
When you email us, we receive what you choose to send: usually your name, email address, the address or postcode of your home, details of the work you’re planning and the name of anyone who introduced you.
This website
This website sets no cookies and runs no analytics, advertising or tracking. Our hosting provider processes technical information, such as your IP address, to deliver the site and keep it secure. The Book a visit page works entirely in your browser: nothing you type there reaches us until you send the email yourself.
Why we use it
- To reply to you, arrange a visit and prepare your Spec and proposal, at your request, before any contract (UK GDPR Article 6(1)(b)).
- To thank the person who introduced you, which is in our legitimate interests (Article 6(1)(f)).
We don’t sell your information, and we don’t use it for marketing without your consent.
Who we share it with
Only the providers that run our email and this website, under contracts that require them to protect it. Where a provider handles information outside the UK, we rely on the safeguards UK data protection law requires.
How long we keep it
If you don’t go ahead, we delete your enquiry within 12 months of our last contact. If you do, we keep project records for as long as the law and your contract require.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, or object to how we use it. Email hello@waylandlondon.com.
Complaints about your information
If you’re unhappy with how we’ve handled your information, please tell us first; we’ll acknowledge your complaint within 30 days. You can also complain to the Information Commission (ICO) at ico.org.uk.
Complaints
If something has gone wrong with our work or service, email hello@waylandlondon.com with “Complaint” in the subject line. Tell us what happened and what you’d like us to do. We’ll acknowledge it, look into it and reply in writing with what we’ll do. Your contract sets out how disputes are resolved if we can’t agree.
Website terms
This website is run by Wayland London Ltd. Its content and design belong to us; please don’t copy them without permission.
What we say here about how we work is what we mean. The full terms of any project are in your Spec, proposal and contract.
We link to other websites only where it’s useful, and we’re not responsible for their content.