Questions.
Straight answers. If yours isn’t here, email us.
What do you take on?
Renovations that involve several rooms or the structure of the house: extensions, loft conversions and whole-house refurbishments. Not single small repairs.
Where do you work?
London. Email us your postcode and we’ll tell you whether we can help.
How does your price work?
We price your Spec line by line and agree one price, including VAT, before work starts. If you change your Spec, or we find something the agreed surveys couldn’t show, we price the change first. Nothing is done until you’ve agreed it in writing.
What if you find something unexpected?
We stop that part of the work and show you what we’ve found. We explain why the surveys couldn’t show it, and what it means for price and time. Nothing goes ahead until you agree.
How do changes work?
Each change gets a numbered note: what changes, why, and the effect on price, time and payments. Nothing changes until you approve it in writing.
How do payments work?
In stages, each due when an agreed stage of work is finished. Your Spec lists the stages. The final payment comes after the snags are fixed.
Who will I deal with?
Your named lead, from the first day on site to handover, with a written update every week.
Do you use subcontractors?
Yes: an established network of trusted trades. They work under our contract, and we answer for their work.
Do you work with my architect?
Yes. We build to your architect’s and engineer’s drawings, and your Spec lists the drawings it was priced from.
How long will it take?
It depends on the work. Your Spec sets out the programme before you agree, and each weekly update shows where we are against it.
Can I cancel?
If you agree the contract with us in your home, or anywhere other than our office, the law gives you 14 days to cancel. We give you a cancellation form with the contract. If you ask us to start within those 14 days and then cancel, you pay for the work done up to that point.
What happens at the end?
We agree the snag list against your Spec, fix the snags, then send the final bill. You get a handover pack with certificates, warranties and your final Spec.